My latest post at ASMP’s Strictly Business Blog - policies
Policies - you may hate 'em, but they're essential business documents. We all know what they're like when they've been poorly written. When done well, they're great tools with which to build client trust and confidence, and really help things go smoothly.
Here's an excerpt:
I’ve found that, having translated the freely available boilerplate terms and conditions legalese into plain English, my clients actually read the documents, and therefore understand where I’m coming from, my responsibilities to them, and their responsibilities to me. If there are any negotiations required, we’re then starting from a place of mutual understanding rather than from some sort of misinterpretation. This alone makes the negotiation process a whole lot more cordial and productive.
Read the whole post over at ASMP's Strictly Business blog, and don't forget to add your voice to the discussion in the comments!